Q. I can not find the colour combination that I want, can you manufacture on request?
Yes, we can! Just email us with your wish on modell, leather and chicago screw.
Q. I like to return my order, How do I proceed?
You can return your order up to 14 days after you received your package . When we receive your order in original shape the money will be back to your account within 10 working days.
Q. I do not live in any of the Nordic countries, Is it possible to order from you?
Yes you can, email us with your request and we will get back to you with price and delivery time.
Q. When do I receive my package / Delivery time?
We make by order, but still delivers within 2 weeks. If you are in a hurry please tell us, in the comment field when you make your order.
Q. How do I know if the lampshade fits my lamp base?
SIZE: 17cm (Height) 20 cm (bottom diameter) 14cm (top diameter). The opening for the bulb is 4,2 cm, if it is too big for your lamp base you can use a E27 To E14 Lampshade convertor (lampshade ring). All models are made for standing lamp bases, works perfect on your bureau, in the window ledge or on your bedside table!
Q. How do I take care of my lampshade in the best way?
Your VIXOLA frame is made of vegetable tanned leather, therefore you have to treat it with some extra love. If you chose to put it in your window or in direct sunlight, it is important vary which side that is exposed to the sunlight. I you do not turn it around it will bleach uneven, that is the natural process of leather. Leather is a living material and if it starts to look dry you can treat it with Leather Masters Protection cream!
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